19rich Casino Terms & Conditions

These Terms & Conditions form an agreement between you and 19rich Casino in relation to your use of the website and its related gambling services. They apply to all visitors, registered account holders and players, whether you use the website through a computer, mobile phone, tablet or another supported device. If you do not accept these terms, you must not register, deposit funds, place wagers or otherwise use the services.

You must be legally entitled to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement and comply with all laws that apply to you. Players in Australia should check the rules applying in their state or territory before using any gambling service. It is your responsibility to make sure that gambling is lawful for you. 19rich Casino does not invite any person to use the website where doing so would breach a local law or restriction.

The website is intended for adults only. You must not allow a minor or another person to use your account. If you are under the legal gambling age, or if you are excluded from gambling, you must not create an account or use the services. We may ask for information or documents to confirm your age, identity, location or eligibility before allowing continued access.

Changes to these terms

These terms may be updated from time to time to reflect changes to the services, technology, legal requirements or operational procedures. The latest version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. You should review this page regularly. If you continue to use the website after an update, that continued use may be treated as acceptance of the revised terms. Where a change materially affects your rights or obligations, additional notice may be provided where appropriate.

You may need to open a personal account to access some or all of the services. Information supplied during registration must be accurate, complete and kept up to date. You must not register using a false name, another person's details, misleading information or information that you are not authorised to use. One person should use only their own account unless an exception is expressly permitted by the applicable service rules.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, payment credentials or security information with another person. You should use a strong password, keep your devices secure and notify 19rich Casino through the available website support channels if you believe that your account has been accessed without permission. You may be responsible for activity carried out using your account where you have failed to take reasonable security precautions.

Identity, age, address, payment method and source-of-funds checks may be required at registration, before a transaction, before a withdrawal or at another stage of the customer relationship. You agree to provide requested information within a reasonable period and to ensure that documents are genuine, current and legible. An account, transaction or withdrawal may be restricted while checks are being completed. We may also carry out checks required for fraud prevention, financial crime controls, responsible gambling or legal compliance.

You must not use the account for unlawful activity, money laundering, fraud, unauthorised payments or any other improper purpose. Payment methods should normally be held in your name or be used with the proper authority of the account holder. If information cannot be verified, appears inconsistent or raises a compliance concern, access may be limited and further action may be taken in accordance with applicable law and these terms.

You may use the available games and wagering functions only in accordance with the instructions shown on the website. A wager is generally treated as placed when it is accepted and recorded by the relevant system. A displayed selection, amount or balance should be checked before confirming an action. Once accepted, a wager may not be changed or cancelled except where the applicable game rules, promotional terms, technical procedures or law allow it.

Game rules, paytables, wagering conditions and any special instructions shown with a product form part of these terms. Results are determined by the relevant game system and the recorded result is normally final, subject to investigation of an obvious error, system failure, fraud or other matter that requires correction. If a technical problem interrupts a game or transaction, we may void, restore or otherwise correct the affected activity in a fair and lawful manner.

You must provide sufficient cleared funds before placing a wager. Deposits may be subject to processing checks, minimum or maximum amounts, payment-provider requirements and other conditions displayed at the time of the transaction. You authorise the relevant payment provider to process transactions requested through your account. You must not use a payment method without permission or attempt to reverse, dispute or charge back a legitimate transaction without first raising the matter through the available support process.

Withdrawals may be subject to identity verification, account checks, applicable game conditions, payment-provider procedures and any other lawful requirements. Funds may be returned using an approved method and, where appropriate, to the original payment source. Processing times can depend on verification, banking networks, payment providers, weekends, public holidays and other factors. Any displayed fees, currency conversions or transaction conditions should be reviewed before confirming a payment.

You are responsible for checking account activity and reporting an incorrect balance, unknown transaction or other apparent error promptly. If a payment, credit or result is applied in error, we may correct the balance or recover the amount, subject to applicable law. We may also refuse or delay a transaction where required for security, responsible gambling, fraud prevention or compliance reasons.

Promotions, bonuses, tournaments and other offers may be made available from time to time. Each offer is subject to its own promotional terms, including eligibility requirements, qualifying activity, expiry conditions, wagering requirements, game restrictions, withdrawal conditions and any limits stated in the offer. You should read those terms before opting in or using a promotional benefit. If there is an inconsistency between a promotional term and these general terms, the promotional term will apply only to the extent of that inconsistency.

Unless expressly stated otherwise, offers are intended for one person, household, account, device or payment method and must not be combined or abused. We may withdraw, cancel or amend an offer where there is an administrative error, technical issue, suspected manipulation, multiple-account activity or other conduct that is inconsistent with the purpose of the offer. Any action taken will be subject to applicable law and the relevant promotional terms.

Gambling responsibly

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose, set a budget before you begin and take regular breaks. Never chase losses, gamble when affected by alcohol or other substances, or borrow money to continue playing. You can use any responsible gambling tools made available on the website, which may include deposit controls, activity limits, time reminders, account breaks or self-exclusion options.

If gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek independent support. A request for self-exclusion or account closure should be made through the available website channels. You must not attempt to open another account or access the services during an exclusion period. Responsible gambling measures may restrict access and, where appropriate, may also affect promotional eligibility.

You must use the website honestly and lawfully. Prohibited conduct includes creating or controlling accounts for another person, using automated software or bots, manipulating games or promotions, exploiting technical errors, interfering with the website, submitting false information, using stolen payment details, colluding with other users, attempting fraud, or engaging in conduct that could damage the integrity or security of the services.

• Do not access the website from a location where online gambling is restricted or unlawful.
• Do not use another person's account, identity, payment method or personal information without proper authority.
• Do not try to bypass account limits, identity checks, self-exclusion controls or security measures.
• Do not copy, modify, distribute, reverse engineer or commercially exploit website content without permission.
• Do not upload malicious code, send spam or interfere with other users' access to the website.

If we reasonably suspect a breach of these terms, unlawful activity, fraud, payment abuse, a security issue or a responsible gambling concern, we may investigate and may restrict, suspend or close an account. We may also cancel affected transactions, withhold or remove benefits, or take other action permitted by law. Any decision will take account of the relevant facts and applicable requirements. Where appropriate, we may request additional information before an account or transaction can be reviewed.

The website may occasionally be unavailable because of maintenance, updates, network issues, equipment failure, events outside reasonable control or problems affecting third-party providers. We do not guarantee that the website or every game will always be available, uninterrupted, secure or error-free. You should keep your own records of important transactions and use suitable device and internet security.

Nothing in these terms is intended to exclude, restrict or modify a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. Subject to those rights, your use of the website is at your own risk, and 19rich Casino is not responsible for loss caused by your failure to comply with these terms, misuse of your account, unauthorised access resulting from your actions, or events outside reasonable control.

Our handling of personal information is explained in the applicable Privacy Policy. By using the website, you acknowledge that information may be collected, used and disclosed for account administration, payments, verification, security, responsible gambling, customer support and legal compliance in accordance with that policy and applicable privacy law. Questions or concerns should be raised through the contact or support options published on the website.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with the rules displayed for particular games and promotions and any applicable policies, represent the rules governing your use of the services. The laws and courts applicable to the relevant service and your location may apply, subject to any mandatory rights you have under Australian law.