Responsible Gaming

Gambling can be enjoyable when it is kept within reasonable limits, but every form of gambling involves risk. Outcomes are determined by chance, and previous results do not predict future results. A win does not make another win more likely, while a losing session cannot be changed by continuing to play. No strategy can guarantee a profit.

Before you play, decide how much time and money you are comfortable spending. Consider that amount to be an entertainment expense, similar to the cost of another leisure activity. Only use money that is available after essential expenses, savings and other financial commitments have been covered. Never use money intended for rent, bills, food, education or debt repayments.

Helpful habits

• Set a spending limit before starting and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep a record of deposits, wagers and losses so you have a clear view of your activity.
• Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Do not chase losses by increasing stakes or playing for longer.
• Treat wins as part of the gambling experience rather than as regular income.
• Keep gambling separate from important financial decisions and household budgets.
• Do not borrow money, use credit irresponsibly or sell belongings to continue gambling.

It can also help to talk openly with someone you trust about your gambling budget. A second perspective may make it easier to notice changes in your habits and stay accountable. If gambling is becoming a regular source of tension with family, friends or colleagues, consider taking a break and seeking support.

Responsible gaming tools are designed to help you manage your account and make decisions before you play. Depending on the service and the requirements that apply to your account, available controls may include deposit limits, wagering limits, session reminders, reality checks, temporary breaks or account closure. Review the options available in your account and select limits that reflect your personal budget.

A limit works best when it is set before gambling begins. A limit that is set too high may not provide meaningful protection, so consider your income, regular expenses and other financial responsibilities. Limits should not be treated as a target or an amount that you are expected to spend. They are a boundary intended to help you remain in control.

Taking a break or closing an account

If you feel that gambling is becoming difficult to manage, stop playing and consider using a temporary break or self-exclusion option where available. Self-exclusion is a stronger step that restricts access for a chosen period or until further action is taken. It should be considered carefully, because it is intended to support a complete break from gambling rather than a short pause between sessions.

When you request a break, limit or self-exclusion, follow the instructions provided for your account. Do not create another account, use another person's account or ask someone else to gamble on your behalf while a restriction is in place. These actions can undermine the purpose of the restriction and may breach applicable account rules.

• Remove saved payment details where possible.
• Log out of gambling accounts and remove gambling applications if a digital break will help.
• Use device or network blocking tools if you need additional support avoiding gambling websites or applications.
• Ask a trusted person to help you maintain your break and manage access to funds where appropriate.
• Consider speaking with a qualified financial counsellor if gambling has affected your finances.

Account controls cannot remove every risk, and they are not a substitute for professional support. If a limit is no longer enough, stop gambling and seek help rather than trying to manage the problem alone.

Problem gambling can develop gradually. You may not notice the change at first, or you may believe you can regain control after one more session. Paying attention to your behaviour and feelings can help you act early. You do not need to wait for serious financial harm before asking for help.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Trying to cut back or stop but finding that you cannot do so.
• Chasing losses or believing that a large win is needed to fix a financial problem.
• Hiding gambling activity, deposits, losses or account statements from other people.
• Borrowing money, using credit or selling items to fund gambling.
• Missing work, study, family responsibilities or social activities because of gambling.
• Gambling to escape stress, loneliness, anxiety, sadness or other difficult feelings.
• Arguing with people close to you about your gambling.
• Feeling guilt, shame, hopelessness or distress after playing.

One warning sign may be enough to justify a break and a conversation with someone you trust. Several signs may indicate that professional assistance would be helpful. Support is available for people who gamble, as well as partners, family members and friends affected by another person's gambling.

Getting support in Australia

If gambling is causing concern, contact a recognised Australian gambling support service, a qualified counsellor or a financial counsellor. These services can help you understand your options, make a safety plan, manage financial impacts and access further assistance. You can also speak with your general practitioner about the effect gambling may be having on your mental health or wellbeing.

If you feel overwhelmed, unsafe or at risk of harming yourself or someone else, seek urgent help through the appropriate emergency service or crisis support service in Australia. Gambling-related stress can affect mental health, but support is available and asking for help is a positive step.

19rich Casino aims to provide information that helps players make informed decisions about gambling. We expect players to provide accurate information when required, follow account rules and comply with applicable age and identity requirements. Gambling is not available to people who are under the legal gambling age in Australia or to anyone who is not permitted to use the service.

We may apply account checks, restrictions or other measures where required by applicable laws, regulations, security procedures or responsible gaming processes. The specific options and procedures available to a player may depend on the account, service and requirements that apply at the relevant time. Please review the information shown in your account and the applicable terms before using any control.

We encourage players to read promotional information carefully and understand any conditions before participating. Promotions should never be used as a reason to gamble beyond a personal budget. A bonus, reward or promotional offer does not change the odds of a game and should not influence you to continue playing after you have reached your chosen limit.

A personal commitment to safer play

1. I will only gamble with money I can afford to lose.
2. I will set a time and spending limit before I play.
3. I will not chase losses or borrow money to gamble.
4. I will take breaks and stop if gambling no longer feels enjoyable.
5. I will ask for help if I cannot keep gambling within my limits.
6. I will respect age requirements, account restrictions and self-exclusion arrangements.

Responsible gaming is an ongoing choice, not a one-time decision. Review your habits regularly, keep your limits realistic and act early if your circumstances change. If you are unsure whether gambling is remaining recreational, the safest option is to stop, use the controls available to you and seek independent support.